At Chetnaas Healing, we aim to provide transparent and efficient shipping and delivery services. This policy outlines the details of our shipping practices:
- Shipping Information
Processing Time:
Orders are typically processed within 2-5 days from the date of order placement. Processing time may vary depending on product availability, order volume, or special circumstances.
Shipping Partners:
We collaborate with trusted and reliable shipping carriers to ensure secure and timely delivery of your orders.
Shipping Locations:
We offer shipping services to addresses within India only. Please note that shipping to certain remote areas may take longer than standard delivery times.
- Delivery Timelines
Estimated Delivery Time:
Estimated delivery times depend on the shipping method selected during checkout and the destination address. It typically ranges from 3 to 7 days.
Possible Delays:
While we strive to meet estimated delivery times, unforeseen circumstances such as extreme weather conditions or logistical issues beyond our control may occasionally cause delays. We appreciate your understanding and patience in such situations.
- Shipping Costs
Shipping Charges:
Shipping costs are calculated based on the selected shipping method, package weight, dimensions, destination, and any applicable taxes or handling fees.
Free Shipping:
We offer free shipping for orders exceeding a specified purchase amount. Free shipping eligibility may be subject to change and is usually available within specific regions or promotions.
- Tracking Orders
Order Tracking:
Once your order is processed and shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order's progress.
Tracking Tools:
Utilize the provided tracking number to monitor your shipment's status through our website or the carrier's tracking portal.
- Delivery Process
Delivery Attempts:
The carrier will attempt delivery to the address provided during checkout. In case of absence, they may leave a delivery notice or make subsequent attempts.
Delivery Inspection:
Upon delivery, please carefully inspect the package for any visible damage. Ensure that the delivered items match your order before signing the delivery receipt.
- International Shipping
International Orders:
For international orders upon specific request, additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the recipient and are not included in the product price or shipping fees.
- Shipping Restrictions
Restricted Items:
Some products may be restricted or prohibited from shipping to certain locations due to legal restrictions or carrier policies. We adhere to these regulations and may modify shipping options accordingly.
- Contact Information
For inquiries related to shipping, delivery, order status, or to report any issues with your shipment, please reach out to our dedicated customer support team at support@chetnaam.com.