1. Refund Policy

Eligibility Criteria for Refunds:

To be eligible for a refund, the product must meet the following criteria:

  1. It must be in unused and undamaged condition.
  2. It should be returned in its original packaging.
  3. All tags, labels, and accessories must be intact and included.
  4. Products that do not meet these criteria may not be eligible for a refund.

Refund Process:

Refunds will be issued to the original payment method used during the purchase.

Upon receiving the returned product and verifying its condition, we will initiate the refund process within 5 business days.

Shipping costs are non-refundable, unless the return is due to an error on our part, such as a defective product or shipping the wrong item.

  1. Return Policy

Return Procedure:

If you wish to return an item, please contact our customer support team within 5 days from the date of receiving the product.

Our team will guide you through the return process and provide an Acknowledgement Number (AN) and specific return instructions.

Shipping and Handling:

You are responsible for shipping the returned product securely.

We recommend using a trackable shipping service and keeping the shipping receipt as proof of return.

Product Condition upon Return:

The returned product must be in its original condition and packaging, with all accessories and materials included.

Verification and Processing:

Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.

Once the return is verified, we will proceed with the refund process.



  1. Exceptions

Non-Returnable Items:

Certain items are non-returnable unless they arrive damaged or defective. These may include:

Perishable goods, such as food or ayurvedic products.

Personalized or customized items.

Downloadable software or digital products.

Faulty or Damaged Products:

If you receive a faulty, damaged, or incorrect product, please contact us immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund.

  1. Order Cancellation

Cancellation Policy:

You may request an order cancellation before the item is shipped.

Once the item is shipped, our standard return policy will apply.

  1. Contact Information

For any inquiries, concerns, or to initiate a return, please contact our customer support team at support@chetnaam.com

Our team is available to assist you with any questions regarding refunds, returns, or order cancellations.