- Refund Policy
Eligibility Criteria for Refunds:
To be eligible for a refund, the product must meet the following criteria:
- It must be in unused and undamaged condition.
- It should be returned in its original packaging.
- All tags, labels, and accessories must be intact and included.
- Products that do not meet these criteria may not be eligible for a refund.
Refund Process:
Refunds will be issued to the original payment method used during the purchase.
Upon receiving the returned product and verifying its condition, we will initiate the refund process within 5 business days.
Shipping costs are non-refundable, unless the return is due to an error on our part, such as a defective product or shipping the wrong item.
- Return Policy
Return Procedure:
If you wish to return an item, please contact our customer support team within 5 days from the date of receiving the product.
Our team will guide you through the return process and provide an Acknowledgement Number (AN) and specific return instructions.
Shipping and Handling:
You are responsible for shipping the returned product securely.
We recommend using a trackable shipping service and keeping the shipping receipt as proof of return.
Product Condition upon Return:
The returned product must be in its original condition and packaging, with all accessories and materials included.
Verification and Processing:
Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.
Once the return is verified, we will proceed with the refund process.
- Exceptions
Non-Returnable Items:
Certain items are non-returnable unless they arrive damaged or defective. These may include:
Perishable goods, such as food or ayurvedic products.
Personalized or customized items.
Downloadable software or digital products.
Faulty or Damaged Products:
If you receive a faulty, damaged, or incorrect product, please contact us immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund.
- Order Cancellation
Cancellation Policy:
You may request an order cancellation before the item is shipped.
Once the item is shipped, our standard return policy will apply.
- Contact Information
For any inquiries, concerns, or to initiate a return, please contact our customer support team at support@chetnaam.com
Our team is available to assist you with any questions regarding refunds, returns, or order cancellations.